IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.Please Login (add)
The world’s busiest shopping season is almost here. Contact centers that are used to steady, predictable traffic are about to experience traffic on adrenaline. This article presents three steps contact centers can take to prepare for the holiday rush.