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About Me, My Hobbies & Interests!

Mike Byrne

Founder at CEO IVR Technology Group, LLC - IVRTechGroup.com

IVR Technology Group, is an industry leader in providing integrated communication solutions via secure voice, text and web applications. We design, build and deploy customer interactions and experiences for our clients.  

Our core offering includes Secure Voice, Text, and Web Based Applications.  Our experience includes; Hosted Contact Center Solutions, Call Center Software, Hosted IVR, Hosted PBX, Virtual ACD, Interactive Text Response (ITR), Custom Interactive Voice Response (IVR) Development & Hosting, PCI Level 1 IVR Payments, and Secure Text and Voice Applications.

We utilize Industry leading technology including WebRTC, Speech Recognition, Voice and Finger Print Biometrics, VXML, Agent Assisted IVR, Visual IVR, Text-to-Speech, Call Tracking, Call Routing and Call Analytics.  

We focus on building great customer experience and call interactions.  Regardless of your size, call volume or the complexity of your needs, IVR Tech can help provide a great customer experience. 

Company Details

IVR Technology Group is the engagement conduit that enables experiences between companies and customers. The Compass Automation Platform is IVR Technology Group's Managed CPaaS (Communication Platform as a Service). It solves customer challenges for uniting siloed data systems and telecommunications networks into a voice and text application foundation. Customers get the best of both worlds; customer service communications automation and consistency of support across all services.

As a “full-stack” CPaaS, there are four primary application areas:
1. Payments: for automated omnichannel payments by credit card or ACH.
2. Broadcast: for omnichannel alerts and notifications
3. Surveys: for automated voice surveys, and
4. CX Automation: IVR builder for complex customer interactions.

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