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Member Profile

Mike Epstein (7 Yrs in the industry)
CEO
NexGen Agency

 

NEW!

About Me, My Hobbies & Interests!

Innovative executive leader with broad based expertise in business development, marketing, and business operations within the customer experience management industry.

Mike is a creative and results-focused business development executive, offering 20 years of talent, experience, and success in strategic global business and corporate development, account management, and senior organizational leadership within the customer experience management industry. Specialties include corporate growth, cloud technology, social and digital media, consulting, multichannel marketing and development, inbound and outbound contact center operational management, solution design and client relationship management. Focused on solid and cooperative relationships, creating/managing win-win partnerships with fortune 500 companies, satisfying both sides to drive continuous revenue. Program development expert with proven success in developing and executing breakthrough, multi-platform marketing strategies. Passion for innovation to spearhead new initiatives, building effective teams, and developing unique brand partnerships.

√ Recognized talent for launching innovative global marketing and lead generation campaigns 

√ Adept in the revitalization/reorganization of non-performing teams and regions through innovative solution marketing, lead management initiatives (social media, digital media, business intelligence, educating and engaging), pipeline acceleration programs, and training 

√ Superior customer relationship modeling, resulting in business growth through next-generation selling 

√ Expert is proposal development, binding solutions to customer's issues through market-focused value propositions

√ Achievement in driving complex deals/contract negotiations with executive management and boards, partner vendors, subcontractors, and key business stakeholders

Company Details

We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business.

When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer life-cycle journey. We operate different and more efficient than you typical BPO provider. Period.


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