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Member Profile

Mike Lyons
Account Executive
NewVoiceMedia

NEW!

About Me, My Hobbies & Interests!

If you/your company uses Salesforce and phones as many of us do. Please give me a shout if you are in the Southeast or Mid-Atlanta USA. NewVoiceMedia helps our clients: Sell more. Serve better. Grow faster. Our global customer communications platform is designed to give you everything you need to keep existing customers happy, attract new ones and grow your business. NewVoiceMedia gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. There are two ways we do this… ContactWorld for Sales integrates with Salesforce to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology. ContactWorld for Service integrates with Salesforce to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.

Company Details

Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.

Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.



https://www.vonage.com
 
             

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