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Member Profile

Mitchell Hawke
Principal Consultant

Dimension Data Australia
(Verified Admin.)

NEW!

About Me, My Hobbies & Interests!

Lead the Dimension Data Australia contact centre consulting business providing technology, strategy, implementation and operational consulting for multi-channel customer contact management.

Areas include workforce optimisation, self-service, contact centre integration, interaction management and multi-channel management with a special interest in agent, operations and technology sourcing models along with carrier-integrated, hosted or cloud-based solutions.

Company Details

Dimension Data Australia

Dimension Data is a specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures. Dimension Data applies its experience in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.