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Member Profile

Mitesh Shah (12 Yrs in the industry)
Sr. Business Director
Sutherland Global Services
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Company Details

Sutherland

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The company has been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning over 80 locations and 140 countries around the world.

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Editorial Contributions

COVID-19 - We asked members around the world for any other comments or opinions to share!

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April 2, 2020 5:00 AM

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How Has COVID-19 Affected Call, E-mail Volumes In Your Center? - Part 1

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020 5:00 AM

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