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Member Profile

Mlibazisi Sibanda (12 Yrs in the industry)
Manager: Quality Assurance
iContactBPO
     (Verified Admin.)
Past:Hollard Insurance
178 Connections

   

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About Me, My Hobbies & Interests!

Started my career as a Sales Consultant at a small Call Centre marketing insurance products. After a successful year in sales, I grew a passion towards customer experience and how contact centers can enhance the overall Customer Experience. This led my growth into the Quality Assurance space. I have since then been a passionate contributor in ensuring that the service rendered to our customers is assessed against standards that have the customer in the center of operations and compliance. I have been fortunate enough to work with companies that have always thrived to ensure that Customer Experience is enhanced at every customer contact point. Have received two awards for the best customer experience advocate in the years spent in the customer experience monitoring. I have attained a Yellow Belt in Lean 6 Sigma.

Company Details

iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

iContact brings quality solutions backed by technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. As our client, you can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.


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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Quality Aud...
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January 21, 2022 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #1 for Quality Auditor
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September 17, 2021 12:00 AM
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