Started my career as a Sales Consultant at a small Call Centre marketing insurance products. After a successful year in sales, I grew a passion towards customer experience and how contact centers can enhance the overall Customer Experience. This led my growth into the Quality Assurance space. I have since then been a passionate contributor in ensuring that the service rendered to our customers is assessed against standards that have the customer in the center of operations and compliance. I have been fortunate enough to work with companies that have always thrived to ensure that Customer Experience is enhanced at every customer contact point. Have received two awards for the best customer experience advocate in the years spent in the customer experience monitoring. I have attained a Yellow Belt in Lean 6 Sigma.