Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Mlibazisi Sibanda (12 Yrs in the industry)
Manager: Quality Assurance
iContactBPO
     (Verified Admin.)
Past:Hollard Insurance
43 Connections

   

NEW!

About Me, My Hobbies & Interests!

Started my career as a Sales Consultant at a small Call Centre marketing insurance products. After a successful year in sales, I grew a passion towards customer experience and how contact centers can enhance the overall Customer Experience. This led my growth into the Quality Assurance space. I have since then been a passionate contributor in ensuring that the service rendered to our customers is assessed against standards that have the customer in the center of operations and compliance. I have been fortunate enough to work with companies that have always thrived to ensure that Customer Experience is enhanced at every customer contact point. Have received two awards for the best customer experience advocate in the years spent in the customer experience monitoring. I have attained a Yellow Belt in Lean 6 Sigma.

Company Details

iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

iContact brings quality solutions backed by technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. As our client, you can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.


VISIT OUR WEBSITE
 
          (add)  

About us - in 60 seconds!

Search for Members

Contact List

Eko Wiyanto Service In Mind -- PT. Service Mandiri Indonesia
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 1801 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =