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I have graduated from Durban University of technology , having a National Diploma and Bachelor's of Technology in HRM, also in possession of ND in Operation Call Contact Canter Management and ND in Project Management .I have worked with BT Global ServicesBT is one of the world’s leading providers of communications solutions and services operating in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale the call centre industry for the past 16 years,My portfolio includes all aspects of call centre operations as well as IT, MIS, WFM, Training, QA, Project Management and Business Analysis. I have work in operations mainly within the telco, consumer electronics, broadband, pay-tv,and in During my career I have operated dynamic environments which have contributed to the success of some the biggest industry names’ customer service objectives.
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