A proactive and resourceful IT professional with over 11 year’s experience in managing complete IT operations at group level, Customer Experiance Strategy , Manage successful sales pitches with High-Level decision Makers, with high understanding and containment of clients’ needs, OMNI channels expert , project management, consultancy, key account management and technical support / solutions with highly regarded company’s in the Retail, IT and Consultancy Services sectors. Ensures that requirements are met, Champions the project to provide exposure and buy-in from executives,Communicates views on project progress and success factors to the Project Stakeholders ,Provides project plans and guidance’s , Monitor and control projects implementation , Regular reviews with client on weekly basis ,Conduct and Control escalation process and actions till conclusion ,Escalate to higher management and follow-up , Regular Management reporting and updating , Budgeting and cost control ,Conduct and manage procurement process for project resources , Manage projects changes , Managing Quality assurance and Quality control ,Project closure and handover to client ,Review and monitor sub-contractor performance and Participate in project proposal preparation. High leadership and communication skills : Manage + 700 male agents and +260 Female agents in the same time , and enable to mange all levels of employees ( Managers , Supervisors and Senior levels) In Business Development Part : Lead Sales activities for specific accounts. Creates the RFP response as per the RFP Process defined to bid for the deal responsible to lead in defining business development strategy; researching, identifying and analyzing market trends and new opportunities; preparing financial models and detailed business cases for approval; planning and managing launch activities; and managing bids for new opportunities. Customer Experience expert . Custmer Services : OMNI channels Expert . Project Management expert . Contact Center Expert (Quality , Training, WFM, HR and Technology ) Many Sectors (Education , Parcels , E-commerce , Health Care , government , Tele-Sales , Power and Oil , Banking , Retail , Manufacturing , Travel and hospitality , Energy and Utilities , Technology , Telecom , Automotive ).