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Member Profile


About Me, My Hobbies & Interests!

A proactive and resourceful IT professional with over 11 year’s experience in managing complete IT operations at group level, Customer Experiance Strategy , Manage successful sales pitches with High-Level decision Makers, with high understanding and containment of clients’ needs, OMNI channels expert , project management, consultancy, key account management and technical support / solutions with highly regarded company’s in the Retail, IT and Consultancy Services sectors. Ensures that requirements are met, Champions the project to provide exposure and buy-in from executives,Communicates views on project progress and success factors to the Project Stakeholders ,Provides project plans and guidance’s , Monitor and control projects implementation , Regular reviews with client on weekly basis ,Conduct and Control escalation process and actions till conclusion ,Escalate to higher management and follow-up , Regular Management reporting and updating , Budgeting and cost control ,Conduct and manage procurement process for project resources , Manage projects changes , Managing Quality assurance and Quality control ,Project closure and handover to client ,Review and monitor sub-contractor performance and Participate in project proposal preparation. High leadership and communication skills : Manage + 700 male agents and +260 Female agents in the same time , and enable to mange all levels of employees ( Managers , Supervisors and Senior levels) In Business Development Part : Lead Sales activities for specific accounts. Creates the RFP response as per the RFP Process defined to bid for the deal responsible to lead in defining business development strategy; researching, identifying and analyzing market trends and new opportunities; preparing financial models and detailed business cases for approval; planning and managing launch activities; and managing bids for new opportunities. Customer Experience expert . Custmer Services : OMNI channels Expert . Project Management expert . Contact Center Expert (Quality , Training, WFM, HR and Technology ) Many Sectors (Education , Parcels , E-commerce , Health Care , government , Tele-Sales , Power and Oil , Banking , Retail , Manufacturing , Travel and hospitality , Energy and Utilities , Technology , Telecom , Automotive ).

Company Details

CCC – powered by TELUS International proves to be a strategic service provider that covers the entire life cycle of your customers. We offer end-to-end solutions backed by technology. Our focus is on permanently optimizing customer experience through all traditional and digital communication channels. With our significant international footprint we support the digital and customer experience needs of some of the world´s most established brands in over 50 languages.


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