Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.Please Login (add)
Intelecom takes a look at Forrester’s highlighted trends in customer service for 2015, following a recent report by the global research and advisory firm. Forrester suggested that “In the age of the customer, executives don’t decide how customer-centric their companies are — customers do” September 22, 2015 5:00 AM
Convincing your organisation’s head financial honcho to invest in new technology is not always an easy task. Persuading them to invest in a cloud telephony solution they cannot touch and feel could be even more difficult. August 24, 2014 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...