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Member Profile

Mthokozisi Nsango (9 Yrs in the industry)
Workforce Analyst
Multichoice South Africa
173 Connections

NEW!

About Me, My Hobbies & Interests!

Holds a BMI (Business Mathematics and Informatics) degree of Financial Mathematics with Statistics

and Mathematics as majors. Can utilize analytics tools such as SAS, R and Excel and able to write

codes in Java and C# programming languages.

Works as a Workforce Analyst in which I perform volume analytics (Call, emails and customer visits)

for forecasting purposes and tests the reasonableness of the forecast for planning purposes.

Drives improved service levels, cost management and efficiency through MI (management

information) reporting. Prepares the data for KPI reporting and improving on stakeholder satisfactions

levels.

Company Details

MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2016: Ranked #1 for Best Analyst
(view more)

November 12, 2016 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards EMEA 2016: Ranked #1 for Best Analyst
(view more)

June 4, 2016 12:00 AM
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Pedro Gomes Teleperformance Portugal
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Hideki Inada SMBC Nikko Securities Inc.
Darren Arnold Merchants SA
Esteban Creasey ContactCenterWorld
(Verified Admin)
Neo Marinyele Multichoice South Africa
Marlon Samson Multichoice SA
(Verified Admin)
Gert Jacobs Multichoice South Africa
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