Holds a BMI (Business Mathematics and Informatics) degree of Financial Mathematics with Statistics
and Mathematics as majors. Can utilize analytics tools such as SAS, R and Excel and able to write
codes in Java and C# programming languages.
Works as a Workforce Analyst in which I perform volume analytics (Call, emails and customer visits)
for forecasting purposes and tests the reasonableness of the forecast for planning purposes.
Drives improved service levels, cost management and efficiency through MI (management
information) reporting. Prepares the data for KPI reporting and improving on stakeholder satisfactions