I am the Director of Consumer Relations & Social Care for Bimbo Bakeries USA, the largest baking company in the USA. We handle brands such as Thomas' English Muffins, Sara Lee Breads, Entenmann's, Boboli, Arnold, Brownberry and Oroweat just to name a few. I have over 25 years of experience in the customer service industry. Over the years, I have built teams and procedures from the ground up and have successfully led teams through mergers, acquisitions, recalls, viral content on social media and so much more. I have a true passion for what I do and thoroughly enjoy interacting with our consumers and building their brand loyalty.