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Member Profile

Nick Jiwa (35 Yrs in the industry)
President and Founder
CustomerServ
     (Verified Admin.)
Past:HKT Teleservices
Gannett - USA Today Network

       

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About Me, My Hobbies & Interests!

Nick’s career started humbly in 1986 as a call center agent in the very early days of the call center industry. What started as a “job” ignited his true passion for people and led to a ground-breaking business model and life-long career. Three decades of executive industry leadership taught Nick the pain points of outsourcing and vendor selection— which helped Nick reinvent the way his clients find, select and retain the right call center and BPO partners. Nick was a customer experience fanatic – long before CX was in anyone’s vocabulary. He took that love for CX excellence and launched CustomerServ® in 2006, focused on perfecting the art of partnership. Nick’s vision and commitment to the “perfect match” has led to over $1.1 billion in successful outsourcing partnerships created by CustomerServ®. Nick resides in Houston, TX and is a proud father and husband. His first language was Swahili, he’s a WWII buff, vintage collector, soccer fanatic, 80s music nut and he’s never had trouble with his TPS reports. He fields his passion for life into his family, community and advocacy work. Nick stays engaged on the board of a non-profit, as a child-advocate and volunteer. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History.

Company Details

CustomerServ is an outsourcing ecosystem bringing three decades of data, expertise and a rigorous vetting process to match our clients with the right call center vendors and the most effective outsourcing strategies. Our experts consult and advise Fortune 100s to start-ups in discovering vendors from a crowded landscape on-shore. near-shore and off-shore. CustomerServ has vetted over 600 call center and BPO providers since 2006, enabling us to provide an accurate view of the marketplace by taking the guesswork out of vendor selection. The result is a 94% match rate, a 90% - 5 year + vendor retention rate and over $2 billion in outsourcing relationships worldwide, created by CustomerServ.

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