Nicky Toulouras | Personal Profile from ContactCenterWorld.com

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Company Details

MindMatch Consulting (pty) Ltd

I’ve been involved in the Human Capital sector for the last 20 years with a specific focus in transforming People's lives and careers. My forming years in HR began at Adcorp whereby we not only placed candidates but offered creative staffing solutions, with specific focus on productivity, absence and attrition initiatives. Testament to these solutions was the recognition by the contact centre industry as shown in my profile
I co-founded MindMatch with a long-standing colleague and friend Clarese Kuhn. Collectively we have over 30 years’ experience in the industry with a diverse range of skill sets.
Our business model is based on a Build, Operate and Transfer solution, offering our clients a sustainable HR consulting service that works. With multiple case studies to evidence our delivery.
Our passion is 'matching minds’ we strive to match the right talent to the right opportunity. Our services are not limited to recruitment, we extend our service offerings into the Human Capital space, in doing so supporting our clients get the best out of the talent within their organisations. Some of our recent projects have been:
Profiling, Grading, Salary Bench-marking on a national basis. Attrition and Absence initiatives reducing both to expected targets through deep dive analysis and implementation of a sustainable Employee Value Proposition. Case Studies can be shared on request
Building and implementation of Organisational Design