Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Heriadhi Waskitho
Quality Auditor
Desmond Tan
Manager, Service Management
Mezy Fadhila
HSSE Supervisor
Ben Oxford
Head of Digital Crisis Support Services

Member Profile

Nicky Toulouras (8 Yrs in the industry)
MindMatch Consulting (pty) Ltd
12 Connections



About Me, My Hobbies & Interests!

Nicky Toulouras has been involved in the Contact Centre Industry for the last 16 years, kickstarting the journey at Emmanuels Staffing Services, part of Adcorp Holdings which progressed from the delivery of the traditional staffing service into an active involvement in 90% of international start-ups in SA. The traditional service of providing staff was core to the service however always required additional consulting to offer true value. The consulting included feasibility studies into various locations, salary benchmarking, profiling, absence management, attrition and retention strategies etc. etc.. and thereby was able to offer a holistic solution to her clients. Nicky has over the years specialised in the BPO sector and has been more than comfortable to present SA’s value proposition. In her own words she sums it up: ‘Over the years I have gained insight into the BPO industry and have been able to successfully consult with organisations regarding their attraction and retention strategies. My management style, one of coaching, mentoring and developing, has been one of my strengths, impacting positively to the retention of key staff and reducing attrition. My innovative approach in developing and implementing creative solutions has been recognised periodically by BPeSA at the annual awards over the last 12 years’. The successful delivery of Recruitment and HR services into both the domestic and international arena has earned Nicky a credible reputation, which she sees her into her newly founded company, partnering with Clarese Kuhn, called MindMatch Consulting. MindMatch specialises in delivering HR services specific to contact centres. ‘Clarese and I have been working very hard to launch our next innovation in employee engagement through a gamification platform called Masteri, we are soft launching it shortly and will be sharing our case study to the industry in the next few months’

Company Details

I’ve been involved in the Human Capital sector for the last 20 years with a specific focus in transforming People's lives and careers. My forming years in HR began at Adcorp whereby we not only placed candidates but offered creative staffing solutions, with specific focus on productivity, absence and attrition initiatives. Testament to these solutions was the recognition by the contact centre industry as shown in my profile
I co-founded MindMatch with a long-standing colleague and friend Clarese Kuhn. Collectively we have over 30 years’ experience in the industry with a diverse range of skill sets.
Our business model is based on a Build, Operate and Transfer solution, offering our clients a sustainable HR consulting service that works. With multiple case studies to evidence our delivery.
Our passion is 'matching minds’ we strive to match the right talent to the right opportunity. Our services are not limited to recruitment, we extend our service offerings into the Human Capital space, in doing so supporting our clients get the best out of the talent within their organisations. Some of our recent projects have been:
Profiling, Grading, Salary Bench-marking on a national basis. Attrition and Absence initiatives reducing both to expected targets through deep dive analysis and implementation of a sustainable Employee Value Proposition. Case Studies can be shared on request
Building and implementation of Organisational Design


Search for Members

Contact List

Candice Roberts CallForce
(Verified Admin)
Taryn Jordaan Merchants SA (South Africa)
Robert Bezuidenhout Operations Consultant
Mithum Singh CCI South Africa
(Verified Admin)
Clint Waltman Ec3
(Verified Admin)
Zain Patel Merchants SA (South Africa)
Showing 1 - 7 of 12 items
Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =