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Member Profile

Nicole Price (12 Yrs in the industry)
Director of Product Commercialization and Strategy
Eleveo

Past:

Radial
eBay

NEW!

About Me, My Hobbies & Interests!

I am a creative, process-oriented CX thought leader, passionate about closing the gap between current state Customer Service and desired future state Customer Service, using Lean/Six Sigma methodology, cutting edge Analytics technology, and Coaching/Quality techniques to create Best in Class Customer Service. I have experience with seeing major business initiatives from concept and development to long term implementation and control, as well as working with high-performing, cross-functional teams to ensure initiative success. I am a self-professed "data geek" and like to tell inferential analysis data stories. I am excited to support the development of all women in the workplace.

Company Details

Eleveo

Elevēo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user-friendly, secure, & scalable software.

Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Elevēo is a 5-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).