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Nikhil B Krishnan (6 Yrs in the industry)
Head of CRM & Contact Center
BMW Oman
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About Me, My Hobbies & Interests!

I am a seasoned customer relationship and experience manager with 13+ years of experience in the automobile manufacturing sector. Recognized for demonstrating a natural aptitude for identifying improvement areas and implementing measures to maximize satisfaction, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include strategic planning, digital and social media marketing, key account management, after-sales support, dealer management, employee training and development, cross-functional team leadership, complex problem-solving, client relationship management, customer experience management, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am the Manager of Customer Relationship Management at Al Jenaibi Automobiles International. Under my leadership, I support lead generation, digital marketing, and after-sales functions. I also spearhead the development and execution of initiatives to improve customer loyalty and retention. In addition, I liaise with senior staff, stakeholders, and dealer management to ensure that the company’s service support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, CRM expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Company Details

Bayerische Motoren Werke AG, commonly known as BMW or BMW AG, is a German automobile, motorcycle and engine manufacturing company founded in 1916. BMW is headquartered in Munich, Bavaria.
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