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Member Profile

Nina Kawalek
CEO
RCCSP Professional Education Alliance
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Company Details

RCCSP, celebrating a quarter century of service to the contact center industry, provides access to a portfolio of professional contact center industry certifications and accredited certification training courses. Member companies of the RCCSP Professional Education Alliance contribute specialized knowledge to a curriculum designed to advance next generation contact center management ideas and practices.

RCCSP Alliance professional management, certification, and training courses tour the US, Canada, Caribbean, and Central America year-round.

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Editorial Contributions

We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service levels.
May 26, 2010

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST
 15577 
We wanted to know from contact center professionals whether, in their opinion, customer service had improved or gotten worse over the last five years. Although the answers are varied, they all suggest we take a second look at our own customer service levels.
May 24, 2010
 15516 
We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010
 17379 
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