CallPoint New Europe is a multilingual contact centre and BPO provider with 1,000 positions over 3 delivery centres in Eastern Europe: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania). CallPoint is currently serving 50+ European and North-American leading multinationals, in 20+ languages across following main industry verticals: Travel & Leisure; Financial Services; Retail & E-commerce, High-Tech & Media. Service offering: multilingual multichannel customer interaction services, social media services, transformation services and Process Optimization, Risk Management Solutions.Please Login
In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer service best. April 27, 2010 5:00 AM
Everybody has their own definition of what great service is supposed to be, but if we want a straight answer, who better to ask than those in the customer service industry? We asked these professionals which industry sectors provide great service and which ones are poor. April 8, 2010 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...