I have experience of around 5 years in desigining, consulting and managing of CRM/CEM products, solutions and processes. In my current role, responsible for consultative business development of a next-generation customer service product called Infosys AssistEdge. Earlier, played an instrumental role in developing and launching the Social CRM solution cum service offering for Infosys. In my previous role, have worked for campaign management and customer retention applications for leading telecom player of U.S
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