Certified COPC experienced executive, with 15+ years of experience in different areas of a profession with a proven track record of leadership, managerial and operational command with an extensive experience in customer service, customer experience & operations, in the fields of consumers within E-commerce, Online Shopping, Airlines, Fin-tech, Retail & Telecommunications industries. Fully dedicated to the business growth, operational excellence, and performance management. A savvy, accomplished Business Operations Executive highly regarded for leading global business and strategy to achieve stellar growth for industry leaders. Out-of-the-box, visionary thinker who champions innovative solutions to elevate organizational performance, including global training programs, new operational developments, and more. Known for maintaining an uncompromising focus on high quality standards and bottom-line profit improvements, conducting expansive operational assessments to uncover key revenue drivers and vital growth opportunities. Proven track record of expanding established corporations to guarantee they work efficiently and excel at an international level.