With over 17+ years of diverse experience in customer service, customer experience, and operations, I am a passionate and certified COPC executive who leads the global client onboarding teams at Kraken Digital Asset Exchange, one of the largest and most trusted cryptocurrency platforms in the world. I report to the Chief Client Officer and oversee all the KYC, KYB, and operations onboarding processes, ensuring compliance, quality, and efficiency at all times. I have a proven track record of delivering stellar results and innovative solutions in various industries, such as e-commerce, online shopping, airlines, retail, and telecommunications. I have successfully executed complex, long-term projects that involved multiple stakeholders and advanced client service. I have also been recognized and awarded for my leadership, performance, and achievements by several organizations, such as Orange Egypt, Jumia Egypt, and the European Customer Centricity Awards. I am currently pursuing an Executive MBA at Quantic School of Business and Technology, and I am always eager to learn new skills and expand my knowledge. My mission is to create a 6-star client experience that drives business growth, operational excellence, and customer loyalty.