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Mohamad Irvan
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Member Profile

Nugroho Agung Prasetyo (15 Yrs in the industry)
PT Bank Central Asia Tbk
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About Me, My Hobbies & Interests!

2009-2011: As a Call Center Officer for regular and priority customers my responsibility is to help our customers in banking, corporate and credit card. Achievement: - Call Center Officer Best Credit Card Service (in the last quarter of 2009) - Call Center Officer Best Multi Agent Skill (in the last quarter of 2010) - Call Center Officer Priority Service (in the last quarter of 2011) 2012: As a Team Leader for priority services. my responsibility is to handle operation daily and develop team member. Achievement: - Best Team Leader for priority service (in the last quarter of 2013) - Silver Medal “Team Leader” for Contact Center Expert in The Best Contact Center award, which is held by “National Contact Center Association” - Winner of the most passionate in the event of Center Customer Satisfaction & Loyalty national championship. 2014: As a IT support, and my responsibility was to make sure that application and infrastructure ran properly. Achievement: - Platinum Medal “Best IT Support” for Contact Center Expert in The Best Contact Center award, which is held by “National Contact Center Association” - #1 Rank Gold Medal Best IT Support in Contact Center World (Regional) - #1 Rank Gold Medal Best IT Support in Contact Center World (WORLD) 2015: As a WFM support. Workforce Coordinator, and my responsibility to forecast our requirements, plan the work schedule, manage employees time, monitor and analyze the results. Achievement: - #1 Rank Gold Medal Best Support WFM in Contact Center World (Regional) - #1 Rank Gold Medal Best Support WFM in Contact Center World (WORLD) 2016 - 2019: As a Project Manager, I have to make sure that project objectives are attained on time and within budget. Typical resume samples for Project Managers describe responsibilities such as designing schedules, assessing risks, recruiting team project, monitoring staff and sub-contractors, budgeting, and tracking progress. Achievement: - The Best Youngest Manager in the last quarter of 2017 in our’s contact center - BEST Innovation award for the most innovative manager in the last quarter of 2017 in our company - My innovation of ”Emergency Call 112” has been rewarded by the Government and elected as one of the best innovation in our country. - I am the one of innovator “Branch in the sky project” in our contact center. - Gold Medal in ICQCC International Convention on Quality Control Circles for Video Banking Innovation. 2019 - now : Manager Contact Center

Company Details

BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.

Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.

Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.


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ContactCenterWorld - Top Ranking Performers Awards World Finals 2019: Ranked #2 for Best Sales Manag...
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December 7, 2019 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards APAC 2019: Ranked #2 for Best Sales Manager
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July 20, 2019 12:02 AM
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