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Member Profile

Nugroho Juli Purnama (23 Yrs in the industry)
Head of Customer Service
Directorate General of Treasury
     (Verified Admin.)25 Connections

 

Company Details

HAI DJPb is a government contact center under the Directorate General of Treasury, Ministry of Finance of the Republic of Indonesia. Our center acts the one and only Help desk answering questions and solving problems to more than 20 thousand central government institutions, more than 500 regional government institutions, and more than 70 million potential users all across the country.
Established in 2016, HAI DJPb performs its services through numbers of well-established channels namely email/tickets, live chat, call center, and social media platforms with more than 1000 inquiries per day under wide-varied topics over regulations, applications, and policies regarding The State treasury.
HAI DJPb is here to show other fellow government centers around the world; how it's done.

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Editorial Contributions

It's been a pleasure to have this achievement. Not only because we can show the world that we are exist, but it proved that our contact center values has been recognized among others.
January 5, 2022 8:42 PM

Rohmat | BCA bsd

Good

January 11, 2022 2:09 AM EST
 3757 
If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020
 1705 
Showing 1 - 3 of 6 items

About us - in 60 seconds!

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Contact Cen...
(view more)

January 21, 2022 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards APAC 2021: Ranked #1 for Best Contact Center Oper...
(view more)

August 28, 2021 12:00 AM
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Contact List

Grace Heny 168Solution
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Nugraheni Diah Pt. Angkasa Pura I
Meggi Tridarmawanto PT. Bank Negara Indonesia Tbk
Jennifer Darren ContactCenterWorld
(Verified Admin)
Alvinor Yunaldi PT.Bank Negara Indonesia, Tbk
Saiful Islam Directorate General of Treasury(Verified Admin)
Showing 1 - 7 of 25 items
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