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Member Profile

Oscar Alban
Director
Witness Systems
1 Connection

Company Details

Verint

Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.

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Editorial Contributions

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Contact Centres: A Foundation To “Voice Of The Customer” In Six Sigma

For Oscar, Six Sigma equips employees with the best available problem-solving tools and methods, with the primary goal of improving customer satisfaction – which in turn increases profits by reducing and eliminating defects.
June 2, 2006

18946

Legislation – It Doesn’t Have To Be Restrictive

In this article Oscar takes a look at some of the key opportunities and challenges facing the modern contact centre including the new rules and regulations that require compliance considerations.
May 15, 2006

18713

Plotting Your Course On The WFO Maturity Model

There’s no right or wrong stage to be at on the model. Regardless of a company’s size and requirements, it’s a progression that’s there to be taken when the organisation is ready.
October 4, 2005

19723

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