Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.Please Login (add)
For Oscar, Six Sigma equips employees with the best available problem-solving tools and methods, with the primary goal of improving customer satisfaction – which in turn increases profits by reducing and eliminating defects. June 2, 2006 5:00 AM
In this article Oscar takes a look at some of the key opportunities and challenges facing the modern contact centre including the new rules and regulations that require compliance considerations. May 15, 2006 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...