Executive Manager with +10 years of experience in the BPO industry and call center management. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. Currently, I am working in a call center in Belize, central america as Revenue Assurance Manager and Human Talent Developer. I am in charge of the social media channels of the call center as well as the website administration. I create job ads, internal marketing campaigns and write small articles. I am also in charge of answering all messages received through any of the social media channels as well as the live chat of the company website. I am member of the Contact Center World Global Association for Contact Center and Customer Engagement Best Practices. Have Philology and Languages background. I am also a UNI-Prep certified Teacher of English for Speakers of Other Languages (TESOL). I am fully bilingual Spanish-English with experience in translations and transcriptions.