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Member Profile

Oscar Gonzalez (13 Yrs in the industry)
ERP Manager
RCC BPO
     (Verified Admin.)21 Connections

 

NEW!

About Me, My Hobbies & Interests!

Executive Manager with +10 years of experience in the BPO industry and call center management. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. Currently, I am working in a call center in Belize, central america as Revenue Assurance Manager and Human Talent Developer. I am in charge of the social media channels of the call center as well as the website administration. I create job ads, internal marketing campaigns and write small articles. I am also in charge of answering all messages received through any of the social media channels as well as the live chat of the company website. I am member of the Contact Center World Global Association for Contact Center and Customer Engagement Best Practices. Have Philology and Languages background. I am also a UNI-Prep certified Teacher of English for Speakers of Other Languages (TESOL). I am fully bilingual Spanish-English with experience in translations and transcriptions.

Company Details

RCC BPO is a provider in the Call Center (CC) industry in Belize. Started in 2005 with 60 employees, since then RCC has grown to over 500+ employees. RCC BPO specializes in providing a range of Customer Relationship Management (CRM) services to companies in the United States. We train in house and provide our agents with all the skills they will need to excel in their job.
As a corporate citizen, RCC BPO is contributing significantly to the economic development of its employees and the wider community, through the well planned and coordinated employment policies. The training and experience, that all of our employees get is certainly an asset for everyone involved. As a Belizean company committed to the local community, RCC BPO prides in having a 100% local employee base.


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