
Digital Customer Service Consultant, Trainer, Author, Speaker

(Verified Admin.)4 Connections


In the 90s I took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer I've been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.
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