Head of Customer Success & Operations & Vendor Management Highly accomplished and versatile executive with over 25 years of experience leveraging strong management expertise to direct vendor, customer service, and operational activities in progressively advancing positions. Motivational leader, with extensive track record of mentoring and driving performance-orientated teams in customer success on international scale. Analytical and detail-focused strategic thinker, adept at creating initiatives to maximise client satisfaction and retention ratings. Equipped with a broad history of outstanding vendor relations management for contact centres in multiple offshore regions. Well-organised and disciplined, with demonstrated capacity for applying time management tactics to consistently achieve objectives in fast-paced environments. Recognised talent for utilising strong communication skills to foster lasting connections on internal and external levels. Areas of Expertise Operations Management Vendor Management Global Business Operations Contact Centre Organisation Customer Service Strategic Planning Client Retention & Acquisition Quality Control Key Performance Indicators Team Leadership & Training
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