Parag Patel | Personal Profile
Professional with 18 years’ experience within the contact centre and outsource industry in seven countries (UK, USA, India, South Africa, Mauritius, Ireland and Kenya). Have a unique insight on how to operate effectively across these countries.
Excellent communication skills, which enables me to develop and nurture strong sales & customer service teams.
Experienced in call centre operations and vendor management areas.Have a track record of working with small and large teams. Key skills in managing, developing and motivating teams to achieve corporate objectives. Customer satisfaction, sales conversions, service levels, first contact resolution, attrition, contact centre costs as the key K.P.I.s metrics.
Professional work experience has been targeted towards sales/customer service/ customer satisfaction within in- house and outsourced call centres. Delivering across SME and Large corporate set ups. Has held a range of progressive job responsibilities. Responsible positions have included Director, Contact centre manager, Customer experience manager, Vendor management, Operations manager, Account Manager, Programme Manager, Team Leader, and Coach.