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Member Profile

Paramasivam Ramasundram (15 Yrs in the industry)
Head Customer Care - Banking, Cash Mgmt and Social Media
10 Connections

Company Details

Maybank is a Malaysian financial services group with a growing presence in the ASEAN region and is among the top 120 banks in the world, including the third largest Islamic bank globally.

Maybank Group Customer Care (MGCC) a dedicated in-house Contact Centre is a point of contact for existing and potential customers for Maybank. At MGCC the work culture is based on one vision that is “We Are Commit to Delight Our Customer with Fast, Friendly and Quality Service”, each time we engage with them. With over 500 staff and a Contact Centre that is operational 24/7, MGCC is an in-house call centre financial institution in Malaysia.

On a daily basis, MGCC receives about 15,000 calls or 500 calls every half an hour during peak periods. Since its launch 16 years ago, MGCC supports customers from various lines of business (Banking & Finance, Unit Trust, Insurance, Credit Card, American Express (M) Charge Card, Cash Management and SME Banking).

Today, MGCC ensures that it continues to live our humanising mission and deliver our brand promise to customers as it expands its Regional footprint to provide operations support for Cash Management of Singapore and Greater China with more regional countries coming soon.


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