Pat Gardiner 29 Gill Street, Belize City Belize Professional Summary Experienced Call Center Consultant who is extremely adept at maintaining organization and productivity in any size call center. Adept at one-on-one associate training, developing policy and procedures manuals and maintaining the integrity of a call center staff. Specializes in large call and small centers and diverse call center configurations. Core Qualifications Excellent team player as well as independent worker Intimately familiar with all of the standard call center software platforms Experienced in many of the legacy phone systems that are found in call centers today Managerial experience Excellent analytical skills Strong communicator Dedicated and reliable employee/Leader Experience January 2012 to July 2014 QA Support- Universal BPO Belize City Belize ONLINE support team leader/Booker and fair organizer for campaigns Regularly developed new processes for call center associates that streamlined each procedure. Often acted as Supervisor/floor manager when other managers. Helped company to transition from legacy phone system to a more contemporary solution. 2000 to January 20-- Call Center certified Consultant Responsible for taking specifications from clients and creating a job brief for the call center staff. Helped to make the processes that were in place more efficient. Developed and executed training sessions for new and existing associates. June 2015 to July 20-- Call Center Consultant Responsible for taking calls from a variety of clients and performing appropriate actions. Helped to create team building exercises that increase productivity. Assisted in transitioning the company to a new software platform. Education 2001 Wesley College, Belize City, Canadain Auto Sourse employee of the month, Universtiy of Belize Course in Buiness Administration Associate's Degree, Business
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