Founded in 1994, VPI is a provider of communications recording, analytics and workforce optimization (WFO) software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, speech analytics, quality monitoring, business intelligence, workforce management and E-learning. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues.Please Login (add)
“Today's contact centers are awash in data but struggle for useful information. By the time the right information is located and digested, critical decision points may have passed,” explains Dick Bucci, chief analyst at Pelorus Associates. “VPI INTELLIGENCE saves time and drives better decision-maki... March 23, 2015 6:00 PM
Ventana Research has ranked VPI as a top contact center workforce optimization software vendor in their 2015 Value Index. In addition to achieving the ‘Hot Vendor’ rating, VPI was rated the highest among all ten vendors evaluated in Customer Assurance, and the only vendor rated as Hot across all sev... January 7, 2015 3:30 PM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...