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Member Profile

Patrick Botz
Vice President of Workforce Optimization
VPI
24 Connections

 

NEW!

About Me, My Hobbies & Interests!

Patrick Botz+ has been a key figure in the contact center and customer care industry for the past 15 years, serving in a variety of operational, consultant and managerial roles. As Vice President of Workforce Optimization at VPI, he focuses on the mission-critical aspects of assessing and optimizing quality assurance, business processes and customer experience. Patrick is an internationally acclaimed speaker and his work has been published in several contact center industry periodicals including ContactCenterWorld.com, Customer Magazine, Call Center Magazine, CRM Magazine, Connections Magazine, Call Center Times, and ContactProfessional.

Company Details

NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.

https://www.niceincontact.com
 
             

Editorial Contributions

A growing outsourcer, arvato services offers its clients customized end-to-end business solutions at every stage. “VPI was the only vendor that could meet our specific customers’ requirements and within the tight timeframe as well."
October 30, 2007 5:00 AM
 16677 
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National City Mortgage improves agent performance with Avaya and VPI contact center solution. By having up-to-the-minute statistics, agents can improve their performance, see immediate results and consistently exceed their monthly goals.
October 23, 2007 5:00 AM
 16421 
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