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Member Profile

Paul DeSousa (4 Yrs in the industry)
VP of Service Operations
Helen of Troy LTD


About Me, My Hobbies & Interests!

PROFESSIONAL SUMMARY Results-Driven Service Operations Senior Leader, Leveraging 25 years of Global Business Experience; ♦Consumer Experience ♦Customer & Order Management ♦Account Management ♦Channel Management ♦SIOP ♦Technical Support ♦Inside Sales ♦Client Management & Account Retention ♦Operations Efficiency Specialist ♦Builder of Peak-performance Teams ♦Skilled Technology Analyst, Adept in Leading-Edge Solutions–CRM, Social Cloud Management, Order Management Automation, AI/Machine Learning ♦Top Performer Who Thrives in High-Expectation Environments ♦Confident, Take-Charge Executive with Exceptional Follow Through ♦Articulate Communicator, Building Rapport & Trust Across All Levels ♦Enterprise Change Agent, Creating Strong “Success-Based” Cultures ♦A Master of Execution-via Clear, Actionable, Strategic & Operational Planning CORE COMPETENCIES P&L Management ♦LEAN Six Sigma ♦CRM-Social Cloud Integration ♦Order lifecycle Automation ♦Customer / Consumer Acquisition, Retention, & Loyalty Programs ♦Multi-Site Management ♦Start-Ups/Turnarounds ♦Root Cause Analysis & Actionable Insights ♦Key Account Management ♦Customer Experience Best Practices ♦Contact Center Process, Structure & Technology ♦Process Re-Engineering & Change Management ♦Field Service & Application Engineering ♦Vendor Management ♦Benchmarking & Performance Metrics ♦Mentoring Programs ♦Productivity & Process Improvement ♦Committed to Exceeding Customer & Consumer Expectations ♦QA & Value Stream Mapping ♦WFM ♦Employee Attrition Improvement ♦Warranty Management ♦Igniting Stagnant Business & Transforming Declining Operations ♦Multi-Channel Service Delivery ♦Analytics ♦Forecasting & Reporting ♦Resource Planning ♦Consistent Record of Achieving Unprecedented Results

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