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Member Profile

Kee Pei San (13 Yrs in the industry)
Senior Associate Analyst
Tech Mahindra

Past:

General Electric
Majorel
Dimension Data

3 Connections

NEW!

About Me, My Hobbies & Interests!

A dynamic professional with a diverse background spanning healthcare and IT service management, I bring a unique blend of skills and experience to drive excellence in customer service and operational efficiency. Holding a Master of Business Administration (MBA) and a Level 7 Diploma in Strategic Management and Leadership Practice (CMI), coupled with ongoing education in Information Technology, I am equipped with a robust academic foundation complemented by hands-on experience. My top employability skills are stakeholder communication, coaching & training and team leadership. I advanced my stakeholder communication skills for 5 years during my employment in Tung Shin Hospital (2008 – 2010) and General Electric (2022 - 2024). My remarkable achievement in leveraging this skill is QA Automation project (2023 - 2024) which we have successfully reduce the duration on investigation and coaching. Another remarkable achievement is integrating Microsoft Azure Translator with Service Now (2023) which reduce cost on staffing and waiting time for users. I explored coaching & training skills for 2 years during my employment in General Electric (2022 – 2024). My remarkable achievement in leveraging this skill is setting up new service desk in India (2023) which success replace sufficient resources with lower budget. I mastered team leadership skills for 5 years during my employment in in Tung Shin Hospital (2008 – 2010) and General Electric (2022 - 2024). My remarkable achievement in leveraging this skill is CSAT program (2022) which we successfully reduce average handling time for ASPAC service desk. I totally believe in effective quality control, training, process improvement and outage management can guarantee success to any organization in long term.

Company Details

TechMahindra

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.

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