Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
First Contact has a uniquely powerful scripting engine which allows managers to design an effective script for telemarketers and customer service agents to follow. Calls are delivered directly to agents thereby negating procrastination and maximising worker efficiency. Using First Contact’s powerful reporting facilities, managers can monitor, refine and test the script and agent effectiveness. First Contact has strong integration links for a variety of telephony systems and CRM at any point during the call lifecycle. Together with its powerful workflow features, First Contact is the “glue” for any organisation that wishes to improve the efficiency of outbound and inbound telemarketing campaigns or customer service interaction by unifying telecoms, scripting and CRM.Please Login