Pierre Marc Jasmin is the founder of Services Triad, a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers. With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum. Pierre Marc is currently a member of the Canadian Advisory Committee of SOCAP (Society of Consumer Affairs Professionals). He also acts as a speaker and community facilitator for several national and international organizations. He is often consulted for the writing of white papers and blogs on the customer service center industry.