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Member Profile

Pumza Menzi (34 Yrs in the industry)
Quality Analyst

Merchants SA (South Africa)
(Verified Admin.)36 Connections

NEW!

About Me, My Hobbies & Interests!

I have been in the industry for the last 15 Years. I am COPC and Columba Leadership accredited, Columba Leadership accredited and a Contact centre world member. I was also a finalist in Bpesa 2010. My motto is “nothing worth having, comes easy” and this has served me well during my length of service across the myriad industries I have worked.

Company Details

Merchants SA (South Africa)

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

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About us - in 60 seconds!

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Personal Awards

Pumza Menzi

ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #4 for Quality Auditor
(view more)
September 17, 2021 12:00 AM

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Sharon Price