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Human Technologies Global provides needs assessments, consulting, customer service skills training across industries specializing in the contact center, train the trainer programs, university certification from Purdue's Center for Customer Driven Quality and executive coaching.Please Login
Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive--or, rather, downright stupid. Tough times are in fact golden opportunities to get the drop on those who respond to bad news by panicky slash and burn tactics. May 14, 2010 5:00 AM
A typical customer will not call back. Not only does this keep costs high, but it decreases customer loyalty and increases turnover. In addition, there is a 20% point drop in customer satisfaction for each additional call required to resolve the customer call. April 26, 2010 5:00 AM