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Member Profile

Rehan Ur Rehman (23 Yrs in the industry)
Head of Support Center- Customer Operations
PTML-Ufone
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NEW!

About Me, My Hobbies & Interests!

I have done Masters in Human Resources Management with an experience of managing large teams of people in contact center/Business Centers & Back end Customer Support Center for the last 18 years with strong people management skills, open for all challenges, specialized in the customer service industry & philosophy. Specialties: Work Experience with mostly telecom sector with different GSM operators in Pakistan: People Management Recruitment & Selection Process Improvisation Green Field Operations to Running Operations Management Customer Services & Support CRM/Billing System Development Cycle Project Management SLAs & Service Delivery

Company Details

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, cities & villages of Pakistan.

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Editorial Contributions

Have you ever been curious to know what other contact centers are like? We asked industry leaders to describe their centers in order to better comprehend how diverse these operations can be throughout the world.
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If you could suddenly open up the accounts and go on a spending spree for your center, what are some of the first changes you would make? We wanted to know some of the items industry professionals had listed in their dream books, and here are some of the answers
September 7, 2009
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Technology can offer exciting possibilities in all areas of life, including opening new doors in the contact center industry. The world of telecommunications has undergone several paradigm shifts in the last few decades alone, and contact centers are quick to integrate the new technologies.
August 31, 2009
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