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Member Profile

Rafal Jarosz (20 Yrs in the industry)
Managing Partner
proceo.consulting
66 Connections

   

NEW!

About Me, My Hobbies & Interests!

Since 2001 focused on delivering highly specialized services. Over 60 Customer Satisfaction and Retention projects for 40 local and global players, with an average budget of 5-7 mil $ and teams up to 1300 people. Keynotes speaker: +40 Customer Care, Customer Experience and Contact Center Conferences and Meetups Judge: "Top Ranking Performers by ContactCenterWorld.com” 2017, 2018, 2019 and „Telemarketer Roku 2018 by SMB” Mentor/Expert: MIT Enterprise Forum, #WARSAW_booster18, Mazovian Startup, ProProgressio Foundation, Polish Banks Association Awards:“Industry Champion” 2013, 2015, 2016 by ContactCenterWorld, Listed in: “25 most influential in Customer Care in Poland” 2016, “25 most influential in Call Center in Poland” 2017, “25 most influential in Contact Center in Poland” 2018 by CCNews I would love to hear from you, especially what project you are working on now

Company Details

We can help You boost Your business results by:

🔴 Building or developing multi-channel customer care operations

🔴 Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

🔴 Developing Your teams' skills to excel front and back-office operations and Customer relations

🔴 Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

🔴 We will help You manage challenges and risks when changes affect people, operations and technology.


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Raj Wadhwani ContactCenterWorld
(Verified Admin)
Maria Wibisono PT. Bank Central Asia, Tbk
(Verified Admin)
Dave D'Arcy RingCentral UK Ltd
(Verified Admin)
Veronica Silva Cusi ContactCenterWorld.com

Industry Champion Comments

Latest Voter Comments - why they want this individual to win!
Graet expert and pro in order to Customer Service matters!
April 13, 2017 5:24 PM
Scheduled professional exposing rare combination of master skills in technical issues, impressive co...
April 13, 2017 9:53 AM
Excellent pro and call center expert
April 13, 2017 8:15 AM

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