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Rafal Jarosz (22 Yrs in the industry)
Managing Partner
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About Me, My Hobbies & Interests!

🔴 I help companies Change to keep Customers engaged 🔴 Customer Experience, Change Management, Digital Transformation, Agile Frameworks, Analytics, and Integrated Business Planning. (INTJ-A, SAFe 6) 🔴 Since 2001 focused on delivering highly specialized services. Over 60 Customer Satisfaction and Retention projects for 40 local and global players, with an average budget of 5-7 mil $ and teams up to 1300 people. 🔴 Keynotes speaker: +40 Customer Care, Customer Experience and Contact Center Conferences and Meetups 🔴 Judge: "Top Ranking Performers by” 2017, 2018, 2019 and „Telemarketer Roku 2018 by SMB” 🔴 Mentor/Expert: MIT Enterprise Forum, #WARSAW_booster18, Mazovian Startup, ProProgressio Foundation, Polish Banks Association 🔴 Awards:“Industry Champion” 2013, 2015, 2016 by ContactCenterWorld, 🔴 Listed in: “25 most influential in Customer Care in Poland” 2016, “25 most influential in Call Center in Poland” 2017, “25 most influential in Contact Center in Poland” 2018 by CCNews 🔴 I would love to hear from you, especially what project you are working on now

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We can help You boost Your business results by:

🔴 Building or developing multi-channel customer care operations

🔴 Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

🔴 Developing Your teams' skills to excel front and back-office operations and Customer relations

🔴 Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

🔴 We will help You manage challenges and risks when changes affect people, operations and technology.


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