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Member Profile

EXECUTIVE MEMBER

Raghunandan M N (15 Yrs in the industry)
Director & Global Head - WFM
GlowTouch

Past:

Hinduja Global Solutions
TATA Consultancy Services

163 Connections

NEW!

About Me, My Hobbies & Interests!

Six sigma black belt certified strategist offering 15+ years of rich experience in spearheading Workforce Management covering WFMaaS, Capacity Planning, RFI/ RFP & Sizing, Revenue and budget management, Forecasting, Staffing & Scheduling, Intelligence Reporting & Real-time. Implementation and working experience with multiple eWFM, CRM and ACD. Also, a versatile Freelance Training Consultant

Company Details

GlowTouch

GlowTouch Technologies, delivering Customer Experience Management Solutions, Contact Centre Outsourcing, Business Process Outsourcing and Technology outsourcing. We have started our business in 2002 and today we are with 2500+ professionals operating from Mangalore and Mysore in India, Louisville (Kentucky), San Antonio (Texas), Miami (Florida). Dominican Republic at Central America and Manila (Philippines). We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS)

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