3 key learnings of the last 22 years in leading and managing various functions within Outsourcing / BPM & Consulting sector: 1. Done is Better Than Perfect 2. Awareness creates Engagement & Accountability 3. reThink BAU (Business As Usual) 1. Done is better than perfect - execution with speed is the key, i have worked in very dynamic environments, where almost everything was expected like yesterday. From setting up large scale operations for couple of fortune 500 brands to bailing out processes in crisis and being part of the core group to take one of the biggest Indian VISA processing services by setting up 4 different call centres across the global in straight 9 months. 2. Awareness creates Engagement & Accountability, learnt the hard-way, true commitment & accountability comes from awareness and involvement of all in Think-Plan-Do. 3. BAU Perspectives needs reThinking! Innovation as a KPI doesn't work, working with teams to continuously reimagine processes ground-up brings results. Sector - IT/ITes, BPOs, Call Center, BPM, Consulting Industry Experience - BFSI , Telecom, Travel, Shipping, Logistics and Utilities. Worked and trained in India, United States, Canada, Australia and Philippines.