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Jaime Cabrera
Director Business Development
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Kathy William-Botrous
Sr. Executive Director

Member Profile

Corporate Hippie Raj (23 Yrs in the industry)
BreakFree Consulting India Pvt Ltd
American Express
GE Capital
261 Connections


About Me, My Hobbies & Interests!

3 key learnings of the last 22 years in leading and managing various functions within Outsourcing / BPM & Consulting sector: 1. Done is Better Than Perfect 2. Awareness creates Engagement & Accountability 3. reThink BAU (Business As Usual) 1. Done is better than perfect - execution with speed is the key, i have worked in very dynamic environments, where almost everything was expected like yesterday. From setting up large scale operations for couple of fortune 500 brands to bailing out processes in crisis and being part of the core group to take one of the biggest Indian VISA processing services by setting up 4 different call centres across the global in straight 9 months. 2. Awareness creates Engagement & Accountability, learnt the hard-way, true commitment & accountability comes from awareness and involvement of all in Think-Plan-Do. 3. BAU Perspectives needs reThinking! Innovation as a KPI doesn't work, working with teams to continuously reimagine processes ground-up brings results. Sector - IT/ITes, BPOs, Call Center, BPM, Consulting Industry Experience - BFSI , Telecom, Travel, Shipping, Logistics and Utilities. Worked and trained in India, United States, Canada, Australia and Philippines.

Company Details

breakfree is an established consulting firm based in India with experience with working across a diverse spectrum of clients, geographies & industries.

we bring together a depth of experience, expertise and technology capabilities to redefine processes, bridge skill-gaps & enable people learning anytime, anywhere.

Philosophy - iMerge:
- Innovative solutions
- creative Methodologies
- Execution focused
- measured in Results
- Grounded in Experience

Company is led by an experienced and accredited team with over 100 years of cumulative experience, experienced talent house with 2000 certified professionals impaneled, 25+ clients across IT, Tarvel, BFSI, eCommerce sectors across geographies such as the US, UK, China, India and South- East Asia and across Levels.

Service Offering:

HR Solutions (employee life-cycle management)
- Recruitment / Staffing
- Payroll
- Compliance and Audit
- Record Keeping
- People Policies / Procedures
- Employee Satisfaction branded solutions
- Well Being and Engagement
- 30-60-90 days dip check
- Exit interviews

People Proficiency (learning and development)
- Organizational Development
- Assessments centers
- Corporate / Leadership / Behavioral / Functional Training
- Content Management / Knowledge Repository
- System support : LMS – HRMS - eLearning's- Gamification, Mobile Learning

Operational Excellence (process optimization)
- Call center setup /


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Sharon Price ContactCenterWorld
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Tyler Zawacki ContactCenterWorld
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Tanay Tunçsoy Pusula Call Center
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Ladislau Batalha International Customer Experience Institute
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HR Roles of the FUTUREChange is here, and it’s best to get a head start- Future of Work Leader... Read More...
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