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Upcoming Events

How To Enter the 2020 Members' Choice Awards - For Vendors




Member Profile

Raj Wadhwani (30 Yrs in the industry)
     (Verified Admin.)
Past:The Telephone Consultancy & Training Company
Sitel Group
22586 Connections


Company Details

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.


Editorial Contributions

We Asked Members Who Run Centers "How Have You Adapted To Manage the Covid-19 Pandemic"?
March 20, 2020 5:00 AM


April 20, 2020 2:13 AM EST

June 16, 2020 12:14 PM EST
We asked members how the Coronavirus has affected members and also if they had any contingency plans in place before the virus hit. More comments!

This is part 3 of a multi-part series

March 18, 2020 5:00 AM
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Contact List

Tyler Zawacki ContactCenterWorld(Verified Admin)
Fred Stacey Cloud Call Center Search
(Verified Admin)
Helcio Sugiyama PCS Software
(Verified Admin)
Esteban Creasey ContactCenterWorld(Verified Admin)

Personal Blog

2018 Best in The World Announced
Prague, Czech Republic - The best and brightest in the contact c... Read More...
I have found the service by Westjet to be lacking - on their planes they are no longer a fun carrier... Read More...
We are all familiar with 'moments of truth' - the interactions that can enhance or negatively affect... Read More...
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Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

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