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Member Profile

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Raju Shokeen (7 Yrs in the industry)
Head - WFM & MIS (South Africa)
iSON XPERIENCES
     (Verified Admin.)431 Connections

       

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About Me, My Hobbies & Interests!

A dependable workforce management professional who is able to manage entire WFM & MIS more effectively; has a solid foundation in negotiations, consultations & reporting and possesses the ability to build strong business relationships with all levels within the organization. Other key expertise --> Operational Efficiency; Bottom Quartile & High Care Process Implementation; Key Business Strategy Implementation; Employee Engagement Efficiency; Designing & Implementation of various processes & policies; Executive Management; Payroll Management; Compensation & Benefits; Salary Remuneration; Rewards & Penalties; P&L Management; Vendor Management; Administration & Facility Management. Recently, launched iView (Global Command Center) for iSON Xperiences in South Africa. Now, providing W-a-a-S (WFM as a service).

Company Details

CCW orporate MemberCORPORATE MEMBER
iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm. We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers for our clients. Our 18000 people presence spans 19 countries, and 37 delivery centres across Africa, The United Arab Emirates and India.

Customer experience is at the forefront of our interventions, ensuring we retain, up-sell, increase average revenue per customer and grow your client base. We are resolute in delivering a flawless customer experience.

We build value across all channels and leverage every customer touch-point to retain, grow and facilitate customer loyalty to your brand by reimagining what looks great.


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