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Chai Domingo
Director, Contact Center
Chloe Wang
Digital Marketing Specialist
Dave D'Arcy
Senior Director International Care and Tech Support

Member Profile


About Me, My Hobbies & Interests!

Career highlights _23 years of overall experience spanning across IT, ITES, Business Process Outsourcing (BPO), Contact Centers and eCommerce Competitor Data Analytics in leadership positions _ Site/Center management with P&L responsibility _ Large scale Customer Service operations in all mediums of support (Voice, Email, Chat and back office) – 500+ FTEs/3-4 million transactions annually _ Business operations for multi-geography segments – US, UK, EMEA & APAC _ Managed domains in Advanced Technical Support, Product Support, Service Management Support, Customer Service, Billing Support, Pre/Post- Sales Support, Consumer/Enterprise Support, Corporate Travel, Fare & Schedule Reservations, Retail, Logistics & Transportation, bi-lingual support – English/Spanish/French, Mortgage Servicing Operations and eCommerce (Competitor Data Analytics) _ Pre-sales coordination – RFP responses, Solution Design, Transition/Program Management for multiple clients _ Workforce Planning function delivering budgeting, forecasting, capacity planning, scheduling & real-time adherence _ Vendor/Partner management – service delivery, contract negotiations, pricing and legal coordination Skills ▪ Operations Management ▪ P&L Management ▪ Budgeting & Cost Optimization ▪ Operations Analysis ▪ Strategic Planning ▪ Project Implementation ▪ Solution Designing/RFP ▪ Workforce Management Practices ▪ Resource Management ▪ Process Based Outsourcing Solutions ▪ Pricing and contract negotiations ▪ Vendor/Partner management ▪ Competitor Data Analytics

Company Details

Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.

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