Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Lead and manage the call center function CSI. It is a credible Customer Satisfaction measurement approach to monitor various customer lifecycle touch points starting from sales and up to servicing the vehicle. The CSI is being used in top management live dashboards on daily basis and in terms of accountability these scores are fixed into employees’ incentive. Such role involves the development and deployment of new products, processes, standards and SOPs to support the implementation of ALJ business strategies and achieve the desired results.Please Login (add)