CallRevu - If you have a phone tree, be sure you don't have too many options for the caller to choose from. Most callers can't remember more than 4 options. What may be a few seconds could be the difference between getting or losing a customer! #fixthephones
Verint - You have to educate the enterprise on the value the contact center provides and share the valuable data that they collect from the customers because they have a wealth of data in store there. So, I would do this a couple of ways. -Mila D’Antonio, Ovum Research
Calabrio - What is Sentiment Analysis? How does it work in the #callcenter ? Product Marketing Manager at Calabrio, Tammy Marinac, answers these questions and more in our latest blog: http://bit.ly/2QOAPiA .