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A dedicated, personable, results-oriented, and team-centered Customer Service professional with +10 years of demonstrated expertise and experience and proven skills in call Centre management, quality assurance standards implementation, strategic planning, and people management. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated professional. Motivated to maintain customer satisfaction and contribute to company success through quality and speedy process optimization, developing relationships, cultivating partnerships, and growing businesses. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Holds award winning call center titles / certifications in call Centre operations and management.

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