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Member Profile

Reuben Canagaratnam (15 Yrs in the industry)
Retired - Vice President - Contact Centres
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About Me, My Hobbies & Interests!

As a Retired Banking Executive, my experience spans over 32+ years in increasingly senior roles within the bank. I have extensive experience in Branch Banking, Customer Contact Centres, Sales & Service, Operations and Non Branch Channels in Canada & Caribbean. I led the transformation of the local Jamaica contact centre into a robust sales and service organization. I was the driving force behind the migration from local Contact Centre to a regional centre of excellence supporting 20 countries in the Caribbean (English & Spanish). While providing memorable service to our customers we also focus on resolving the customer’s need to their satisfaction, and by doing so earning the right to strengthen relationships through tailored offerings. This positively impacts our bottom line and improves the customer experience. For me, the only benchmark of success that counts is a satisfied customer. Outside of banking I enjoy travel and photography. During my travels around the world I always take the time to document or create images what I see through my lenses and bring it to you as form of art. If you want to see my creation you can visit my website www.imagesbyreuben.com or my Instagram handle Imagesbyreuben.

Company Details

Scotiabank is one of Jamaica's leading financial institutions with a customer base of approximately 1 million clients. Our energies are focused on individual customers, employees, shareholders, and on building a strong community presence. We have over 40 branches across the Island and the Scotia Group is comprised of core banking business, insurance and investment subsidiaries as well as a building society (mortgage company). The Regional Contact Centre provides world class service to all our Scotiabank customers across the English Caribbean region to help increase customer loyalty and improve sales performance of Scotiabank. We provide integrated customer service and sales support to our retail and small business banking customers, by offering 24/7 telephone and electronic customer service support as well as proactive cross-sales offers.
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