Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Reuben Canagaratnam (15 Yrs in the industry)
Retired - Vice President, Caribbean Contact Centres - English & Spanish
181 Connections



About Me, My Hobbies & Interests!

As a Retired Banking Executive, my experience spans over 32+ years in increasingly senior roles within the bank. I have extensive experience in Branch Banking, Customer Contact Centres, Sales & Service, Operations and Non Branch Channels in Canada & Caribbean. I led the transformation of the local Jamaica contact centre into a robust sales and service organization. I was the driving force behind the migration from local Contact Centre to a regional centre of excellence supporting 20 countries in the Caribbean (English & Spanish). While providing memorable service to our customers we also focus on resolving the customer’s need to their satisfaction, and by doing so earning the right to strengthen relationships through tailored offerings. This positively impacts our bottom line and improves the customer experience. For me, the only benchmark of success that counts is a satisfied customer. Outside of banking I enjoy travel and photography. During my travels around the world I always take the time to document or create images what I see through my lenses and bring it to you as form of art. If you want to see my creation you can visit my website or my Instagram handle Imagesbyreuben.

Company Details

Scotiabank is one of Jamaica's leading financial institutions with a customer base of approximately 1 million clients. Our energies are focused on individual customers, employees, shareholders, and on building a strong community presence. We have over 40 branches across the Island and the Scotia Group is comprised of core banking business, insurance and investment subsidiaries as well as a building society (mortgage company). The Regional Contact Centre provides world class service to all our Scotiabank customers across the English Caribbean region to help increase customer loyalty and improve sales performance of Scotiabank. We provide integrated customer service and sales support to our retail and small business banking customers, by offering 24/7 telephone and electronic customer service support as well as proactive cross-sales offers.

About us - in 60 seconds!

Search for Members

Contact List

Sharon Price ContactCenterWorld
(Verified Admin)
Francois Marais AMA Austin
Fred Stacey Cloud Call Center Search
(Verified Admin)
Allard de Muinck Keizer WorkGenda
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Alvinor Yunaldi PT.Bank Negara Indonesia, Tbk
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Showing 1 - 7 of 181 items

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =