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Member Profile

Ricardo Langwieder-Goerner (22 Yrs in the industry)
Chief Executive Officer
Majorel
Past:Silah Gulf
EXL Service
Stream Global Services
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About Me, My Hobbies & Interests!

20+ years of international business experience. Lived and worked in Europe, South America, the US, Asia, Middle East and Africa. Growth and transformation leader with a strong track record of performance in turnaround in high-paced organizations. Multi-award winning industry leader, key note speaker and trusted advisor with In-depth understanding of the Sourcing, Customer Experience, Business Process Management and Digital market trends and growth paradigms. In 2019 joined Majorel as the CEO for Egypt. Majorel is a CX BPO Powerhouse with more than 60,000 professionals across 30 countries. Majorel Egypt is a key global multilingual Hub and Egypt’s leading CX BPO with over 7500 professionals providing customer experience solutions in multiple languages for clients in Europe and the Middle East and Africa. Before Majorel, spend over 6 years in the Gulf, as CEO of Silah Gulf, a leading Middle East Contact Management boutique with 850+ professionals across the GCC , as the Co-Founder & CEO for HQ Global, a MEA Customer Experience Transformation agency and as Managing Partner of Arthur Lawrence EMEA, a leading US Finance BPM and FinTech solutions company. Prior to that managed strategic CX, BPO and CRM growth and change programs for blue-chips such as EXL, Stream and Philips across the globe.

Company Details

Majorel is a CX BPO Powerhouse with combined annual revenues of over €1.5bn with more than 60,000 professionals across 30 countries. Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands, by combining the best of people, data and technology.
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