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Member Profile

EXECUTIVE MEMBER
Richard Blank (16 Yrs in the industry)
CEO
Costa Rica's Call Center
     (Verified Admin.)763 Connections

     

NEW!

About Me, My Hobbies & Interests!

Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Company Details

Costa Rica's Call Center (CCC) is a telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every call center consultant so that we may offer the highest quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
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Editorial Contributions

Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation to improving customer service.
May 28, 2010
 15603 
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service levels.
May 26, 2010

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST
 16133 
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still be found.
April 30, 2010
 14957 
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About us - in 60 seconds!

Personal Board


August 24, 2015 4:25 PM

John Tschohl | Service Quality Institute

Hi Richard. My Whats App number is 1-612-382-5636 Visit www.customer-service.com All our customer service programs are also in Spanish.

September 11, 2023 9:22 AM EST
Showing 1 - 4 of 37 items

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Personal Blog

A smart motivational technique used for CCC BPO agents is to compete on the machines in the game ro... Read More...
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 3230 
By having the experience of outbound telemarketing or handling a rude customer on an inbound custome... Read More...
 1176 
Costa Rica's Call Center works hard every day to meet with the brightest outsourcing call center age... Read More...
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The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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