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Member Profile

Richard Blank (14 Yrs in the industry)
Ceo
Costa Rica's Call Center
     (Verified Admin.)7 Connections

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About Me, My Hobbies & Interests!

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past ten years.In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

Company Details

Costa Rica's Call Center (CCC) is a telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every call center consultant so that we may offer the highest quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

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Editorial Contributions

Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation to improving customer service.
May 28, 2010 5:00 AM
 13827 
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service levels.
May 26, 2010 5:00 AM

Yazmin Barajas | OBP

Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...

April 18, 2017 3:32 AM EST

Siddharth Sharma | KocharTech

Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...

April 18, 2017 3:32 AM EST
 14560 

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Personal Blog



A smart motivational technique used for CCC BPO agents is to compete on the machines in the game... Read More...
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By having the experience of outbound telemarketing or handling a rude customer on an inbound custome... Read More...
 785 
Costa Rica's Call Center works hard every day to meet with the brightest outsourcing call center age... Read More...
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