Richard Kimber | Personal Profile from ContactCenterWorld.com

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About Me, My Hobbies & Interests!

Richard has a BSc in Psychology and Statistics and an MBA from one of Australia's leading business schools Macquarie Graduate School of Management. Richard Kimber CEO / Founder Daisee Pty Ltd Daisee CEO and founder Richard Kimber has more than 25 years of global leadership experience with a background in technology, finance, business and entrepreneurship. In 2017, Richard and his team founded Daisee, a multi-award winning Australian AI software product company focused on voice analytics technology. Since 2017, Richard and the Daisee team have been awarded several industry-leading awards, including winning the DXC Technology InsurTech of the Year and was the 2019 InsurTech Start-up of the Year winner at the FinTech Awards and was also included on the 2019 KPMG Global FinTech Top 100 list, one of only 7 Australian companies. Prior to starting Daisee, Richard was CEO of OFX Group, one of the world’s leading international payment and foreign exchange companies listed on the Australian Securities Exchange (ASX). Before this, Richard was the first Regional Managing Director of Google in Southeast Asia (including Australia and New Zealand). While at Google, Richard led the region’s commercial and country operations, more than doubled its multi-billion dollar revenue and managed the local integration of the YouTube and DoubleClick acquisitions. Prior to his role at Google, he was Chief Executive of firstdirect Bank in the UK, which was the UK’s first online bank with 3000+ call agents servicing millions of customers. This call centre exposure was a pivotal moment for Richard, as he nurtured his interest in voice analytics and started Daisee nearly a decade later. Richard also worked for the HSBC Group for 8 years, embarking on several international roles working in Hong Kong, UK and USA, including being HSBC’s first Global Head of Internet Marketing and leading a global JV with Yahoo!

Company Details

Daisee

Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.