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Over the years, companies have devised ways to measure just about everything that goes on in Contact Centers. But how do World-Class companies measure their levels of service? Find out what industry professionals have to say! April 30, 2009 5:00 AM
We always hear stories of bad service from customers, but what happens when contact center professionals experience similarly poor service? Hear some interesting stories from industry professionals! (To share and hear more experiences, consider attending the April 23, 2009 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...